Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to your use of oxinahyundai.com and to information you submit through website forms or other online enquiry channels operated by Oxina Hyundai.

This policy should be read together with our Terms and Conditions. Where applicable, information is handled in accordance with the laws and regulations of India.

2. Information We May Collect

Depending on the service you request and the features available on our website, we may collect the following:

• Contact information: name, phone number, email address and other details you provide in an enquiry.
• Vehicle preferences: preferred Hyundai model, variant, purchase interests and test-drive preferences.
• Service information: details you voluntarily provide when requesting a service appointment, callback or other assistance.
• Technical information: IP address, browser type, device information, pages visited and approximate usage data, where collected by our website or service providers.
• Communication records: messages and information needed to respond to your enquiries and maintain relevant service records.

Please do not submit passwords, payment card details, identity documents or other sensitive information through a general enquiry form unless specifically requested through an appropriate, secure process.

3. How We Use Your Information

Information may be used for the following purposes:

• Responding to your enquiries and callback requests.
• Arranging test drives and dealership appointments.
• Providing information about vehicles, features and availability.
• Assisting with sales enquiries and requested services.
• Improving website performance, usability and customer experience.
• Maintaining records and addressing customer support requests.
• Preventing fraud, protecting website security and meeting legal obligations.
• Sending promotional messages or offers where permitted by applicable law and, where required, with your consent.

4. Cookies and Website Analytics

Our website or third-party tools may use cookies and similar technologies to support website functionality, understand visitor behaviour and improve performance.

You can manage or disable cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled.

Where analytics, advertising or other tracking tools are used, their collection and use of information will be subject to the applicable settings, notices and consent requirements.

5. Sharing of Information

We may share relevant information only where reasonably necessary for the purposes described in this policy, subject to applicable law. This may include sharing with:

• Authorised personnel handling your enquiry.
• Website hosting, maintenance and technical support providers.
• Communication or appointment-management service providers.
• Hyundai-related entities or other relevant parties where necessary to fulfil your request and permitted by applicable law.
• Government authorities or other parties where legally required.

We do not authorise service providers handling information on our behalf to use it for purposes unrelated to their agreed services. Any sharing is subject to applicable legal requirements and relevant safeguards.

6. Third-Party Websites and Services

Our website may link to third-party websites, including vehicle-related services, maps, social media platforms or other external resources. These websites operate under their own privacy policies and practices.

We do not control the privacy practices of independent third parties. Please review their policies before submitting your information or using their services.

7. Data Security and Retention

We take reasonable measures appropriate to the nature of the information to help protect it against unauthorised access, misuse, loss or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Information is retained for as long as reasonably necessary to fulfil the purpose for which it was collected, provide requested services, maintain appropriate records and comply with legal obligations. Retention periods may vary depending on the information and applicable requirements.

8. Your Privacy Choices and Rights

Subject to applicable law, you may contact us to:

• Request information about personal data associated with you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent where processing is based on consent.
• Request deletion of information where legally permissible.
• Opt out of promotional communications where applicable.
• Raise a privacy-related concern or complaint.

We may need to verify your identity before processing a request. Certain records may need to be retained where required by law or for legitimate recordkeeping purposes.

9. Children's Privacy

Our website is intended for people seeking vehicle information and dealership services. We do not knowingly seek personal information directly from children without appropriate authorisation where required by law. If you believe a child has provided personal information inappropriately, please contact us.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, services, information-handling practices or legal requirements. The revised version will be published on this page with an updated revision date, where appropriate.

11. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact Oxina Hyundai using the details below.